Fast Lane European

Myra Tallerico 2 months ago

I brought my Mercedes in because it would not shift into PARK unless I turned off the ignition. As a first-time customer, I called on a Tuesday morning and left a message; Chuck returned my call within 15 minutes and promptly scheduled my drop-off for Wednesday. The facility immediately stood out—both the front office and service area were exceptionally clean and well organized, with several vehicles actively being serviced. By Wednesday afternoon, Chuck followed up with a detailed update on their inspection findings and recommended repairs, all communicated clearly and without any pressure. By Friday afternoon, my car was ready for pickup—freshly washed and in excellent condition. The service was truly impeccable. My car feels like new again, and more importantly, I left with a strong sense of confidence and safety knowing the issues had been properly addressed, including some I had not previously been aware of. Thanks to Chuck and the entire friendly team, I have found a shop I can trust and will return to as a loyal customer.

Tony 4 months ago

I just got a new set of Michelin tires for my 2020 Mercedes glc300-4matic SUV and need a 4-wheel alignment. I was first greeted by Craig and had some paper work done with him. I was wrapped with another gentleman. They had a good team working together. They are through with their work. My car runs very smooth following the alignment work.

Milind Patwardhan 8 months ago

Customer Experience i.e. from initial interest discussion / information exchange > Understanding the need > to addressing the need to intake to execution and under committing and over delivering , on time and on budget is how I would describe my experience with MAson Lane and his team. I believe that this is only possible when you run a business that is built for "Purposeful growth" . Dealerships and especially while under warranty periods, impose a certain constraint and confusion as to where should one take their car for "repairs" ! (fear of loosing your warranty coverage). Fast Lane, as they are, in all their dealings, will transparently help you dissect this dilemma. I am confident that your experience will resonate with what I am talking about.

majr0417 9 months ago

I had the greatest experience at Fast Lane! The customer service was stellar at the time of drop off and pickup. The shop and all areas of the place are clean and pristine. I brought my VW Jetta TDI here to have some work done that I knew needed to get done and they got the work done same day for me. Additionally, the VW dealership I go to made some recommendations for additional work that I needed to get done and also told me I had an oil leak. Fast Lane confirmed that I didn't have an oil leak and also confirmed my car is still not due for some of the VW dealership recommended services. Talk about an honest shop. I don't plan on returning to the VW dealership service department anymore. I will only be coming to Fast Lane European from here on out. They are also priced very competitively and it's much more affordable than the VW dealership. They are even priced more competitively than Euro Clinic. Finally, the staff is all very polite, very professional and knowledgeable.

Matthew Lencioni 11 months ago

SIMPLE REPAIR BLEW MY ENGINE I brought my 2001 Volvo S40 in May 2025 to fix a check engine light related to the coolant temperature sensor. I was reassured the owner was a Master Volvo Technician and that I was in good hands. They charged me $1,747 for sway bar end links and several cooling system repairs, including new hoses, thermostat, and sensor, assuring me everything was “verified leak-free” and covered by a 24-month/24,000-mile warranty. Just three months and about 2,000 miles later, my car overheated on the freeway, producing white smoke. The cause was traced directly to the area where they replaced the radiator hose — the clamp had been positioned too far back, leaving the hose only partially seated. Because energy and pressure follow the path of least resistance, the hose blew off instead of venting excess pressure through the coolant reservoir as designed. This mistake destroyed my engine, leading to a blown head gasket, warped cylinder head, and cracked radiator. When I returned to the shop, Mason denied responsibility within 30 seconds of looking at my car and without performing a proper inspection, blaming the car’s age and old plastic the hose was clamped to rather